Effective date: September 9, 2026
This Refund & Return Policy covers Pure PRFM purchases on pureprfm.com. Support: guambroker@gmail.com · (888) 233-2131.
1. Digital products — all sales final
Once a digital download is delivered (download link emailed, account download access granted, or file otherwise made available), the sale is final. No refunds, returns, cancellations, or exchanges are offered for digital products after delivery.
We may still correct a processor-confirmed duplicate charge, or replace a corrupt/unusable file when we can provide a working copy within five business days. Replacement of a working file is not a refund.
2. Physical products — limited return window
- 30-day return window from delivery for unused items in original condition and packaging
- Damaged or incorrect items must be reported within 3 days of delivery with photo proof
- Customer pays return shipping unless the item arrived damaged or incorrect
- Opened consumable-style accessories that cannot be resold may be refused
3. How to start a physical return
Email guambroker@gmail.com with your order number, reason, and photos if claiming damage. Approved returns ship to the address we provide in writing (business address on file: 742 Evergreen Terrace, Austin, TX 78704, United States).
4. Refund timing for approved physical returns
Once we receive and inspect an approved return, refunds post to the original payment method within 5–10 business days, subject to your bank or card issuer.
5. Chargebacks
Contact us before disputing a charge. We review orders in good faith and refund when the facts support it, including confirmed duplicates.
6. Contact
guambroker@gmail.com · (888) 233-2131
742 Evergreen Terrace, Austin, TX 78704, United States